At Deserve UK, customer satisfaction is important to us. We always try our best to provide quality products and a smooth shopping experience.
If there is an issue with your order, please read the policy below carefully.
You may request a replacement or return if:
⦁ You received the wrong product
⦁ The product arrived damaged
⦁ The item is missing from your order
⦁ You received an expired product
To qualify for a replacement or return:
⦁ You must contact us within 24 hours of delivery
⦁ Product must be unused and in original packaging
⦁ Clear pictures or videos must be provided as proof
Due to hygiene and safety reasons, we do not accept returns for:
⦁ Opened skincare products
⦁ Used products
⦁ Products damaged after use
⦁ Change of mind after delivery
If your refund request is approved, the refund may be processed through:
⦁ Bank transfer
⦁ Easypaisa
⦁ JazzCash
Refund processing time may take 5–7 working days.
Approved replacement orders are usually dispatched within 2–4 working days after verification.
Orders may be cancelled before dispatch by contacting our support team.
Once the order has been shipped, cancellation may not be possible.
For return, refund, or replacement requests, please contact our support team with your order details.
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